Complaints
We do our best to get orders to your home as quickly and efficiently as possible. To keep our agreements and promises. If it is not as expected or something goes wrong, we recommend that you contact us first by emailing jos@vuurbak.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur . From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
